Question: What kind of services does udChalo provide?

Answer: As of today, udChalo provides defense personnel and their family air tickets at a comparatively cheaper rate than other OTAs. We are planning to provide you many more services in days to come.

Question: Why will I get such a good deal for no reason?

Answer: There’s no better deal than serving your nation. We understand that grant of leave at eleventh hour makes a pre-planned travel less of possibility for a defense person. Moreover, high rates of air-tickets add up to the situation. We ask airlines to provide us their unsold inventory and sell it at a lower rate to defense.

Question: Why do you need my army/air force/ navy number? Can I suspect some foul play?

Answer: We need your army/air force/ navy number because we cannot validate the legitimacy of our customers otherwise. We strictly serve people from defense fraternity. Being army kids, we know the value of these numbers and therefore do not save it at our end.

Question: How do I trust your website or its authenticity?

Answer: udChalo is serving army since last 2 years from Service Selection Center South. The founders of the company are army kids. udChalo is a product of UpCurve Software Consulting (India) Private Limited, a Company incorporated under the Companies Act 1956 with Corporate Identification no: U72200PN2012PTC144765.

Question: I am entering my defense number correctly yet your website is not accepting it. Why is it so?

Answer: There might be few reasons for it; Using wrong suffix at the end of the number, selection of wrong category, giving space in between numbers and alphabet. The correct format to put your number is "IC34534C"or "34534C".

Question: I do not have a suffix for my defense number. What to do?

Answer: This is one of the rare cases, please contact our customer care at 1800-123-9585.

Udchalo.com eligibility

Question: Who can use UdChalo’s services?

Answer: Serving/retired army, airforce, navy, paramilitary forces and their dependents. Current students of AWES colleges, current students and alumni of AIT can also avail tickets through udChalo.

Question: I am a SSB candidate. Am I eligible to use udChalo to attend my interview or medical?

Answer: Yes, you are eligible to buy tickets from udChalo.

Question: Can I use my old SSB call letter to avail this facility?

Answer: No, unless you get recommended and have received a call from OTA/IMA/Naval Academy Ezhimala.

Question: I am an alumni of Army Institute of Management, Kolkata (AIMK), Can I use it?

Answer: No, only current students of AWES colleges & SIMS, Pune can avail this facility. Only Alumni of AIT are eligible to use udChalo.com.

Question: Till what age I can use udChalo.com if I am a dependent?

Answer: A girl dependent can use till she gets married and a boy can avail this facility till he attains 28 years of age.

Question: What ID card do I need to produce at the airport?

Answer: Any of the following documents: Dependent card, ECHS card, Canteen Smart card, Discharge book, Pension book, ID card issued by Zila Sainik board.

Question: I am from paramilitary forces, how can I get the coupon code?

Answer: To check your coupon code, please connect to your local unit commanding officer or please contact us.

Question: Can LTC be availed on tickets booked via udChalo.

Answer: No. udChalo discounts are strictly for your personal trips and may not be utilized for LTC reimbursement.

Booking Tickets

Question: I received a mail telling me that there were no flights available for my registered sector and date. Why is it so?

Answer: Unfortunately, we do not have flights to some airports such as Kullu, Allahabad, Ranchi, Bhubaneshwar, Dimapur, Agartala, Vijaywada, Tutikorin, Hubli, Belgaum. If however, apart from these airports flights are not available, we are sorry. We might have sold all the tickets in your choice of flight. We would request you to modify your date or time of travel and check if we could serve you.

Question: I have finally received the link with flight deals. How to book the ticket?

Answer: Click on the link to see flight options. Choose the flight that is most convenient to you and click on “Book Now” and make the payment. We keep things simple.

Question: How can I pay for my ticket booking?

Answer: We provide various payment options like credit and debit cards, net banking, and wallets. You can also pay us offline at our centers. For further information, please Contact Us.

Question: Why did the fare change at purchase time?

Answer: udChalo.com uses a real-time reservation database, the same used by travel agents worldwide that lists actual ticket prices and availability. As airlines fill flights or change fares, the database immediately reflects those changes. Always be sure to double-check prices when reserving or purchasing tickets, as the fare may have changed since you first searched for fares or created your itinerary.

Question: I see options from just two airlines. Why are other airlines not present?

Answer: Our partner airlines might not have flights scheduled for the particular sector or may not have deals for that sector. Wait till we grow. We’ll have more airlines being added to the list soon. We would be adding few more airlines in 3-4 months to come.

Question: Why the fares are too high compared to other airlines?

Answer: There could be multiple reasons for the same, the most frequent being that the cheaper ticket might be of an indirect flight or the one having a long journey time. Also, the price indicated on other OTAs are exclusive of taxes while the one displayed on udChalo website is all inclusive.

Question: Is my credit card information secure?

Answer: We make every effort to keep all your personal information, including your credit card number, secure. udChalo.com uses the Secured Socket Layer (SSL) technology to allow your credit card number to be transimitted to us over the internet, if your browser supports this encryption. As you enter your credit card number, SSL encodes it so it is transmitted in a format that prevents eavesdropping or data theft. Once received by our secure server, your credit card number is never transmitted over the internet again.

Question: I was charged but my booking didn’t come through. What do I do now?

Answer: We did not plan it like this and are extremely sorry for the inconvenience. Take our word for it - we will process the refund back to your payment method within 24 hours. It should reach your account within 10 days.

Question: I do not want to pay online. What are the other options available?

Answer: You can pay by cash, cheque and/ or draft at our reservation counter. For further information, please Contact Us.

Question: How do I know my reservation is confirmed?

Answer: After we receive your payment, we will send you an immediate e-mail confirmation. This e-mail will include your itinerary details and e-tickets.

LTC claim on tickets

Question: Can I avail LTC claim on tickets booked via udChalo?

Answer: No you cannot. This is only for your personal travelling need.

Question: Why I see a fare difference in udChalo & airline's issued tickets?

Answer: At times, you might find a difference between your ticket fares on airline website and udChalo. Since, we bring special fares from airlines, you might not be able to fetch it individually. The difference in the fare is utilized by udChalo to keep the Organization running and providing employment to ex- servicemen. No refund request will be taken in such cases. Also, our tickets are only for personal trips and LTC claim can be done at your own discretion.

Cancellation and Rescheduling

Question: What are the cancellation rules?

Answer: Post independence we stopped charging LAGGAN, therefore all the taxes are refundable for sure & our prices are so good that our base fare mostly do not cross cancellation charges levied by the airlines.

Question: How do I cancel a flight reservation?

Answer: Cancelling a flight booking you made on udChalo is as easy as pie. You need to drop an email at customercare@udchalo.com with your registered email ID & rest we will take care.

Question: Can I reschedule my journey?

Answer: Policies vary from airline to airline. To be safe, assume you cannot. You will need to contact the airline and invariably in every case you will need to pay the difference between the price of your booked ticket and the retail price of the other flight you wish to book along with some rescheduling charges. And it goes without saying, the odds are, you won’t get a special deal.

Question: What are the cancellation charges?

Answer: The cancellation charges depend on the airline, sector, class of booking, and time of cancellation. To know the exact amount you may contact us at 1800-123-9585. In most of the cases, our fares are less than cancellation charges hence you can only expect taxes to be refunded back.

Question: How long does it take to process a refund?

Answer: We usually process the refund within 3 working days of cancellation. However, in some cases, it may take slightly longer to reflect in your account statement depending upon your bank.

Question: I still haven’t received my refund. Help!

Answer: We’re extremely sorry for the goof up. Immediately write an email to refunds@udchalo.com or chat with us.

Question: I booked my flights on udChalo but then cancelled them by directly contacting the airline. How do I claim my refund?

Answer: Inform us immediately after cancellation so that we can confirm with the airline to process your refund into your bank account.