Question: What kind of services does udChalo provide?

Answer: As of today, udChalo provides defense personnel and their family air tickets at a comparatively cheaper rate than other OTAs. We are planning to provide you many more services in days to come.

Question: Why will I get such a good deal for no reason?

Answer: There’s no better deal than serving your nation. We understand that grant of leave at eleventh hour makes a pre-planned travel less of possibility for a defense person. Moreover, high rates of air-tickets add up to the situation. We ask airlines to provide us their unsold inventory and sell it at a lower rate to defense.

Question: Why do you need my army/air force/ navy number? Can I suspect some foul play?

Answer: We need your army/air force/ navy number because we cannot validate the legitimacy of our customers otherwise. We strictly serve people from defense fraternity. Being army kids, we know the value of these numbers and therefore do not save it at our end.

Question: How do I trust your website or its authenticity?

Answer: udChalo is a product of UpCurve Business Services Pvt. Ltd, a Company incorporated under the Companies Act 1956 with Corporate Identification no: U72200PN2012PTC144765. We are a team of Ex-servicemen and dependants from the Armed Forces Fraternity.

Question: I am entering my defense number correctly yet your website is not accepting it. Why is it so?

Answer: There might be few reasons for it; Using wrong suffix at the end of the number, selection of wrong category, giving space in between numbers and alphabet. The correct format to put your number is "IC34534C"or "34534C".

Question: I do not have a suffix for my defense number. What to do?

Answer: This is one of the rare cases, please contact our customer care on our helpline numbers +91-9272-20-3030/+91-8408-83-3030

Udchalo.com eligibility

Question: Who can use UdChalo’s services?

Answer: Serving/retired personnel from Army, Airforce, Navy, Paramilitary force and their dependents with valid ID proof can book tickets via udChalo.

Question: I am a SSB candidate. Am I eligible to use udChalo to attend my interview or medical?

Answer: No, unless you get recommended and have received a call from OTA/IMA/Naval Academy Ezhimala.

Question: I am an alumni of Army Institute of Management, Kolkata (AIMK), Can I use it?

Answer: Anyone with a valid dependent card can book tickets via udChalo. No specific service is provided to students of AWES colleges.

Question : I am an alumnus from AIT, Pune. From where can I get AIT coupon code to book tickets?

Answer: : Sorry, we are not continuing the use of AIT coupon code anymore.

Question: Till what age I can use udChalo.com if I am a dependent?

Answer: A female dependent can use udChalo till she gets married and a male dependent can avail this facility till he attains 25 years of age.

Question: What ID card do I need to produce at the airport?

Answer: Any of the following documents: Dependent card, ECHS card, Canteen Smart card, Discharge book, Pension book, ID card issued by Zila Sainik board.

Booking Tickets

Question: How can I pay for my ticket booking?

Answer: We provide various payment options like credit and debit cards, net banking, and wallets. You can also pay us offline at our centers. For further information, please Contact Us.

Question: Why did the fare change at purchase time?

Answer: udChalo.com uses a real-time reservation database, the same used by travel agents worldwide that lists actual ticket prices and availability. As airlines fill flights or change fares, the database immediately reflects those changes. Always be sure to double-check prices when reserving or purchasing tickets, as the fare may have changed since you first searched for fares or created your itinerary.

Question: How do I view my ticket?

Answer: Go to View Ticket or Click here to View Ticket. Enter your Email or Mobile number and the PNR and you will be able to view your e–ticket which you may Print or send as an email .

Question: How much are the charges for booking a ticket on udChalo?

Answer: udChalo charges a non-refundable booking fee of Rs 200 per person per sector for all reservations. For more details, view Flight Booking Policy

Question: Is my credit card information secure?

Answer: We make every effort to keep all your personal information, including your credit card number, secure. udChalo.com uses the Secured Socket Layer (SSL) technology to allow your credit card number to be transimitted to us over the internet, if your browser supports this encryption. As you enter your credit card number, SSL encodes it so it is transmitted in a format that prevents eavesdropping or data theft. Once received by our secure server, your credit card number is never transmitted over the internet again.

Question: I do not want to pay online. What are the other options available?

Answer: You can pay by cash, cheque and/ or draft at our reservation counter. For further information, please Contact Us.

Question: How do I know my reservation is confirmed?

Answer: After we receive your payment, we will send you an immediate e-mail confirmation. This e-mail will include your itinerary details and e-tickets.

LTC claim on tickets

Question: Can I avail LTC claim on tickets booked via udChalo?

Answer: For Officers : For Officers : Only tickets booked via pre approved travel agency e.g. Balmer lawrie, IRCTC and Air India are claimable.
For ORs/JCOs : Refer letter no. : No. 31011/5/2014-Estt (A.IV) , according to this letter dated 21st Aug 2017, udChalo ticket can also be submitted for LTC claim by JCOs/ORs. We recommend that you contact your PAOR for further details or write to us at customercare@udChalo.com.

Question: Why I see a fare difference in udChalo & airline's issued tickets?

Answer: At times, you might find a difference between your ticket fares on airline website and udChalo. Since, we bring special fares from airlines, you might not be able to fetch it individually. The difference in the fare is utilized by udChalo to keep the Organization running and providing employment to ex- servicemen. No refund request will be taken in such cases. Also, our tickets are only for personal trips and LTC claim can be done at your own discretion.

Cancellation and Rescheduling

Question: How do I cancel a flight reservation?

Answer: Go to our website www.udChalo.com and click on ‘Cancel Ticket’. You will be directed to a page where you will get the option to cancel the required PNR.

Question: Can I reschedule my journey?

Answer: Rescheduling can be done via the Airline only. Each airline has different rescheduling rules and fees. Most of the defence bookings are not eligible for change as they come under special fares and are pre discounted. We recommend you speak to the airline directly.

Question: What are the cancellation charges?

Answer: Each airline has different cancellation charges. You may refer to the data below but please confirm from the airline to know the exact charges as this data is frequently revised.

JET AIRWAYS: Rs. 4400 per person per sector
GOAIR: Rs. 2950 per person per sector
SPICEJET: Rs. 3000 per person per sector
AIR ASIA: Rs. 2900 per person per sector
AIR INDIA: Between 2500/- to Rs 4000/- per person per sector
INDIGO: Rs. 3000/- per person per sector
In addition to airline charges, udChalo charges cancellation fee of Rs 100 per person per sector. For more details, view Flight Booking Policy.

Question: The flight I booked was cancelled by the airline. How do I get my money back?

Answer: If the flight you booked got cancelled, you are entitled to a full refund, in most cases. We request you to cancel your booking online first at our website. You will receive a full refund after verification from the airline.

Question: How long does it take to process a refund?

Answer: We usually process the refund within 3 working days of cancellation. However, in some cases, it may take upto 6 days to reflect in your account statement depending upon your bank.

Question: I still haven’t received my refund. Help!

Answer: Please send in your request to customercare@udChalo.com. Our representative will contact you within 12 hours to process your request.

Question: I booked my flights on udChalo but then cancelled them by directly contacting the airline. How do I claim my refund?

Answer: Go to our website www.udChalo.com and click on ‘Cancel Ticket’. It is mandatory to cancel via udChalo, in order to process your refund. We understand that this is an extra step, but if you only cancel with the airline this information is not received to us by the concerned airline.

Credit Note

Question: What happens if money has been deducted from my account, but the ticket has not been issued?

In this case, you are issued a credit note equivalent to the amount that has been deducted from your account. The amount in the credit note can be used for future flight bookings via udChalo.

Question: What is credit note? How do I avail my credit note amount?

A credit note is the amount instantly credited to you in case of booking failures. You will receive an email to your registered email address with the link to view your credit amount and credit note code. Once you open the link you are taken to the page of your credit note details. To avail, apply your credit note code during checkout for your next booking.

Question: Can I get my credit note amount refunded to my bank account?

Yes, you may click on the credit note link sent to you on your registered email address and click on the refund button. The refund will take a minimum of 6 working days.

Question: What if my credit note amount does not match the cost of the flight I am currently trying to book?

In case your booking amount is MORE than your credit note amount, avail the credit note amount and pay the balance online. In case your booking amount is LESS than your credit note amount, the balance will remain in the credit note for your future payments/refunds.